1. Who we are
ChineseCar.parts is operated by PINGYANG COUNTY SHENJIE IMPORT AND EXPORT TRADE CO., LTD. We provide Chinese vehicle spare-parts search, fitment assistance, quotation and customer-support services.
2. Information we collect
We may collect information that you choose to provide when searching for parts, requesting a quotation or contacting us, including:
- name, company, country, email address and telephone or WhatsApp number;
- vehicle brand, model, year, VIN or chassis number, OEM or part number, requested quantity and product photographs;
- messages, quotation details, delivery requirements and other inquiry content.
Our website may also collect limited technical information such as page visited, referral page, browser or device details, language, time zone, screen size, IP address and a browser-generated visitor identifier. Browser storage may be used to remember language, inquiry details and basic visit state.
3. How we use information
We use information to identify requested parts, check vehicle fitment, respond to inquiries, prepare quotations, arrange orders and delivery, provide customer service, prevent abuse, maintain security and improve our website and services.
Automated tools may help organize inquiry information or prepare a draft response. Fitment, availability, price and commercial terms are confirmed by our staff before they are final.
4. When information is shared
We may share only the information needed with service providers that help us operate the website, communications, hosting, security, shipping or order support. When you choose WhatsApp, your use of that service is also governed by Meta and WhatsApp policies. We may disclose information when required by law or to protect rights, safety and security.
We do not sell personal information.
5. Retention and security
We retain information only for as long as reasonably necessary for the purposes described above, including customer service, transaction records, dispute handling, security and legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure.
6. Your choices and rights
You may ask us to access, correct or delete personal information associated with your inquiry. You can also ask us to stop using your information for direct communications. Some records may be retained where required for legal, accounting, fraud-prevention or dispute-resolution purposes.
7. International processing
Because we serve international customers and work with service providers in different locations, information may be processed outside your country. We take reasonable steps to protect information as described in this policy.
8. Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy when our services or legal obligations change. The latest version will be posted on this page with its updated date.
10. Contact us
For privacy questions or requests, email sales@chinesecar.parts. Please do not send passwords, one-time verification codes or other account secrets.